Qiviut disappointment, why isn't my yarn soft?

I mentioned a month ago to my boyfriend that I’d love to try knitting with musk ox wool or qiviut because every time i’ve touched anything made of qiviut it has been so soft! he got me a skein for my birthday and I was so excited!

I excitedly reached my hand in to feel that softy goodness and I was met with super coarse yarn! I was so disappointed but I obviously didn’t let on to my boyfriend that something was wrong.
I called the shop today to ask what was up and they assured me that it would reach softness in working, wearing, and washing the finished product.

have any other knitters experienced this? Has anyone worked with qiviut that was soft right off the bat? I have vague memories of touching skeins at shops and loving their softness.

I’ve never used that yarn so I can’t say for sure, but there are usually different qualities of yarn. For instance there are some very soft wools and some not so soft. Same goes for any other yarn that I know of.

Is it 100% Qiviut? Can you tell us the brand and type?

Kudos to you for having a BF who listens to you, and can turn that listening into the perfect gift!