I’ve been ebaying for years… YEARS and I’ve had so few problems. In the month from April - May this year they all hit me at once.
A lot of users (especially those with high numbers of feedback) don’t send much correspondence, since they work like a production line and whack it in the post almost as soon as payment has cleared.
Some people send oceans of emails telling life stories and all and others never correspond at all - not even a “received your payment thanks!”
It is a real mix. What I do is this, look at the feedback of the seller before I bid. If there is bad feedback recently, find it and read what it says - if it looks like a bitter buyer or someone just being snotty ignore it. If it is something like “goods never received, no reply to emails” but its a one off weigh up how many people have had good experiences with the seller vs the bad.
I wanted to buy a book the other day - the seller had 20,000 + feedback. 11,000 of that 20,000 were negative! Varied from “never received” to “book not in stock - didn’t say so on auction money refunded but I needed the text book urgently!” I passed on buying the book. More than half the people had complaints - it wasn’t worth the risk to me.
The 20k feedback seller had an overall feedback rating of 98% this is because the more you sell the lower your bad feedback is. I have ONE bad feedback from a spiteful seller who sold me something as solid silver and it was silver coloured plastic. I reported them, and they left me negative feedback. My overall feedback is at 303 - my rating is still at 98%. The bad feedback was left 18 months ago!
I need to buy or sell much more for it to eventually not show up.
Anyway what I’m saying is this - I give people 7 days to respond / send the item. If after 7 days I’ve not received either the item or any contact at all then I start chasing big time.
I start with an email - a friendly approachable email. Then two days later a second email, a little less friendly, mainly asking if they got my first email (and I put return receipts on the mails). I give it another two days then I email them again this time not so friendly and advising them unless I hear from them I’ll be contacting Ebay for further details.
Next step is to use the contact seller option and get their address / phone number and call them.
After this step, thats when I hit up Paypal / Ebay for refunds.