Its only been a couple of months since I sent my Denises away to be exchanged for new ones, but I finally got them back and I couldn’t be happier with the customer service/ return process.
They sent me back a note saying that it looked as though I had just used mine so much that they suffered excessive wear and tear. LOL. I have only had them for a year, but have used them so much that I wore them right out. Even the case fell apart!
But, I am sitting here with the new case/ needles in my hands hopping with joy that they are back. I can’t believe I went so long without them!