I know what business days are. I’ve known for quite some time, and was counting business days.
All of you who have had good experiences with them are lucky because sending they are fast, their yarn is so so and trying to return anything is something they avoid completely. Here is my review of Knitting Warehouse:
I received no confirmation email of my purchase. I had to call, no toll-free number. I tried to cancel, but Marc said it had already shipped.
Later, I needed to return 6 skeins of yarn. Had to acquire a RMA (return merchandise authorization) number that took 3 (business) days to obtain. I had to pay return shipping and when I emailed asking if they had received it 5 (business) days later (it was supposed to take 3 business days to get there), the reply I got from Marc said that about a week after they receive it he will get a credit memo. He refused to answer whether they had received it or not.
He could look it up easily to see if they had received it just as easily as he found out my order had shipped before I could cancel it.
Today I made a second long-distance call during their stated hours. Got a recording and they put me on hold saying all their agents were busy with other customers. The next recording they put on, said their hours were 9:00 AM-12:00PM (instead of the 9:00AM-5:00PM PST Monday through Friday -business days- which today is- as stated at their site).I called at 10:20 AM PST.
It’s obvious they were avoiding my call. Two completely different recordings in 35 minutes.
I haven’t received any response regarding whether or not the package made the trip okay. I haven’t received my refund.
I will never shop with them again. Please warn others. Please listen to the negative reviews, they’re all true.