Oh I hear yeah! It was like ppl stepping up to my ticket window and getting annoyed when I had to close down. No one cares that you have to take lunch, or that you are working from 10 am to 10 pm…
and yes…customers always have standard lines that they think are funny…(usually men)…When I was ushering, there was one halloween that because we couldn’t dress up, I threw in a pair of very removable fangs. It was a way of being dressed up without being dressed up, and if the boss came round, I had a quick escape. Can I tell you how many ppl offered me their orthadontist cards? Honest to goodness, they all thought they were the first ones!
One thing that always pissed me off was when a show would be sold out…and during walk in (the hour before a show starting) someone would come to my “Tickets Sales” window…(yet another sign reading rant to come at a later date)…and ask about tix for that nights show…and the immediate answer from any and all jack arses was “then why are you open?” Always buttered up with that snarky sarcastic tone too…
ARGH…yeah…I am open, a) cause it is my job, b) cause I am not just selling tonights show! c) cause if you had “shopping” to do before a show you would be the one ranting that nobody was here to sell you tix for another date!!! not to mention a whole world of other reasons…including handling problems!
To add to the other list of retail upsets let me add this…
1- Don’t get pissy at the clerk who actually checks your information. Every now and again the powers that be come in and instruct the staff about credit card fraud. This leads to the clerks having to abide by this new course of action actively for a week or two before the heat blows over…(not to mention, it should be a thing that happens all the time, not just once in a while…)
I can’t tell you how many times I have been yelled at cause someone hasn’t taken the time to sign the back of their credit card! Let me tell you now…unless otherwise stated, YOUR CARD IS NOT VALID WITHOUT A SIGNATURE…I am not talking to those who merely forget (though it really should be the FIRST thing you do when you get your card) I once had a lady argue me that her lawyer advised her not to sign her card, as it would make forging her signature easier! COME ON…it is much easier to make up a signature to forge one…and really…if you have a problem with signing your card…write SEE ID on the back and show another piece of ID EVERY TIME!!!
This is for your protection…and yes I can turn you away if you refuse to sign your card!
2 - in the same vein, if there is something that requires you to bring your credit card to pick up (likely tickets, but could also be lay away or some other such thing) remember what card you used and bring it! A joint card does not have the same digits on it! And these days, with businesses, you can’t see most of the card # (in my case only the last four digits) I can’t tell that most of the numbers are the same…just as being married doesn’t always in title you to pick up your spouses items…check first!
3-Always use your card!..if someone is sending you on an errand, and with their credit card…it is wrong! Use your credit card and have them pay you back. This includes family and spouses! If the name on the card does not match yours…then you can’t use it! I am sure most ppl don’t check…but I where I worked I had to look at the name (as I was entering into a computer) and I can’t tell you how often it comes up…ALOT…Please only ever use YOUR card…and do not send ppl along with your card either…there are so many reasons for this…!
Remember with Credit card stuff too, that it really boils down to your own protection. It may seem strange, but I can’t tell you how many times I have seen it happen where a man/woman have bought tix together, then split up. The tix were a gift to one, but of course on the others credit card…well… card holder is the legal owner of the tix, and I have seen both couples show up (both with new partners) trying to use them…
I have seen ppl try to use estranged spouses cards, I have seen teenagers try to use their parents cards (without permission) I have seen totally random ppl try and pick up other ppls tix. And I have seen co-workers not check credit cards and hand out tix to other ppl. (usually a night with two ppl of the same last name) DO LOOK AT WHAT YOU ARE SIGNING…
Ok…some of these things are pretty specialist to what I was doing specifically…but please do not panic if someone is questioning your credit card, (unless of course you think yours has been stolen, or lost) It is just to protect you! And it is the clerks job…although things have been lax in places, if one has the nerve to actually do his job right…don’t blame her/him…s/he isn’t doing anything wrong…!