My husband works retail, usually in an electronics department, and is ALWAYS being pushed in daily meetings to push the “protection plans.” Most of the time it’s a rip-off and the reason stores push them so hard is because it’s pure profit…the stores know that for cheaper items, if it DOES break, the process of putting the protection plan to use is too much of a hassle so you’ll just go out and purchase a new item. For more expensive items, especially electronics, they should have a manufacturer’s warranty of at least a year (and if you buy a relatively expensive electronic item that happens to have a defect, you’ll usually have trouble within that year anyway.) The only time it might be a good idea to purchase a protection plan is on a high ticket item that STARTS covering the item when the manufacturer’s warranty expires. And even that can be debatable given the circumstances of the price of the protection plan and the length of the manufacturer’s warranty.
I urge you to contact Brookstone’s customer service, whether by phone or by internet, and let them know you were displeased with this. Retail clerks hate having to try to push these “extras” (whether it’s protection plans or loyalty cards) on customers just as much as customers hate having to listen to the clerk’s spiel. Unfortunately, it’s the suits in the corporate offices (who have stepped straight out of a business college classroom into the office without ever having experienced being in the clerk’s position) who decide that offering all this crap to customers is “good business.” If you’ve ever worked a day of retail you know that most customers want to get in, get out and get on with their day. The suits won’t realize this because they don’t listen to employee feedback…just the customer’s feedback.