I ordered 6 balls of Patons Brilliant in color ‘glitter green’. I was SO excited about receiving it so I could start my FIRST EVER sweater!
What I received was 6 spools of green metallic thread.
And I had to ARGUE with the CSR for literally 15 minutes to convince her that I had not received what I ordered! She said they don’t fill internet orders, they go directly to the suppliers. And apparently suppliers are NEVER wrong. I told her the item number on the spools of thread was different from the item number of the correct item. She argued that perhaps the supplier uses different numbers. Yes, but this number is in the same format as your item numbers! ARGH she was so rude about it… and when I finally convinced her it was their mistake, she was suddenly all sunshine and light, as though she thought she could fool me into thinking she had been friendly and helpful all along. That was the MOST frustrating experience. I know people make mistakes, I’m OK with that… but she was so RUDE about it and utterly convinced that there was no way in hell they were wrong…
Anyway, just wanted to vent, thanks :), and see if anyone else had any problems?