Ugh, I just seriously need to vent for just a second. I work in a hopsital in the administrative offices of the Endocrinology section. A patient called this morning and said that she need a refill on her medication and when the other assistant asked her the name of the med she couldn’t pronounce it. The doc looked in the chart at the med and wrote a script but said not to send it until we talked to the patient and confirmed that this was the correct medication. Well fast forward to this afternoon, and the patient calls back. I tell her I need the name of the med to give her the script. She tells me she doesn’t know and can’t spell or pronounce it, so I have no idea what she is talking about. I told her that the doc said I couldn’t give the script without the name and she tells me I should know the name by looking in her chart…well there’s 5 meds in her chart so how am I supposed to know what one she needs? :shrug:
The women is yelling at me by now saying don’t make me come down there (I should’ve told her to bring it on). I told her I couldn’t help her if she was going to speak to me this way and that she needs to calm down. I kept calm the whole time finally putting her on hold so I could gain my composure since I thought I could cry. When I got back on the phone I finally straightened out the whole mess with her and told her I could send the script. She asked me my name and then the name of the person she was speaking to before (which was me and I told her). I explained to her that I was just doing what I was told by the doc and I’m sorry if it wasn’t what she wanted to hear but I’m doing my job.
One of the other docs heard the whole thing and when I got off the phone she told me how she was amazed I held my composure throughout the conversation. It made me feel better to hear from her that she didn’t think I did anything wrong or speak rude to the patient. I was just so frusterated and upset when I got off the phone. Even though I don’t really feel like I was wrong in this situation, I still don’t want her to call and complain about me. I understand when patients call and are frusterated especially with this doc since she says she will do something for a patient and doesn’t do it for a few weeks :wall: , then I get blamed for it. I’d be frusterated too, but this woman was seriously out of control.
Anyway, thanks for letting me vent everyone.