As I was going through my new Options again today I noticed that the size 10 and size 10.5 needles looked the same to me. Being curious I broke out my needle size gauge and checked them. Sure enough, they had actually sent me two pairs of 10.5 and no 10 at all.
I just got off the phone with Knit Picks. The customer service rep was very nice. I told her how much I like the needles and explained the problem to her. She said “Oh goody. They do sometimes get pretty creative.”
She also asked if I had checked all of the cables and needles. I told her that I had, and that one of the 32" cables seemed a little hard to thread, but I could live with it.
She told me to keep the extra pair of 10.5 needles and she would send out a pair of size 10 needles as well as a new 32" cable.
I thanked her and she ended with 'Happy knitting".
A very pleasant customer service experience.