I have email with that comes through

It has started placing all new mail into the trash. Is anyone else having this trouble? I have done knowing to change any settings so I don’t get it. Their Q&A’s forum state that this will correct itself. It has been a week now. Moving it into the inbox does no good. It places it back into the trash and it is deleted at certain times. I’m losing emails that I wish to keep and I’m tired of having to constantly check and move to other folders.