I live in Jersey City, NJ & there really are no yarn shops here. We have an AC Moore 3 towns over & a RagShop that is going out of business, so I travel into NYC to purchase yarn every so often (but usually buy it online)
I went to a store called New York Knits. I figured I would go there because they offered free knitting classes in the park. I attended one of the classes and thought the “instructor” was pretty decent. So the next day I traveled to the store only to find a tiny store, overpriced yarn, and very rude and snobby people working there. I was so disappointed. Needless to say I have never set foot back into that store again.
misha ~ I am SO GLAD you are going to write her a letter ( or a face to face confrontation for all I am concerned) but PLEASE don’t just say " well… I am never going back there again. NOW that is a good strategy b/c money talks… but as stated earlier ( now I am repeating myself) If THEY DON’T KNOW WHATS BROKE THEY CAN’T FIX IT~… IMHO… by just saying to yourself… well I will never go there again… we are tolerating their behavior b/c if they didn’t like/want/ agree or want to deal with us being their customer… they don’t have to deal with the problem ( us ) again because they ran us off … KWIM???.. I ABSOLUTELY REFUSE to give anyone that luxury who has been intentionally rude to me… She needs to be held responsible for her behavior and needs to confront her negative attitude for whatever reason. It is just NOT acceptable to treat people this way… especially in retail… So :cheering::cheering::cheering:for you for making her be accountable for her actions. I do agree … cool off good before you write it… but you are doing us all a favor b/c UNDOUBTEDLY she has treated others this way… and that is JUST NOT ACCEPTABLE BEHAVIOR IMO~!
~ ( ainee steps off soabox) :waving::waving:
I can’t believe it was legal for her to decide to charge your card more later! I don’t know why I love hearing stories about rude LWS employees… but I do! I would TOTALLY file a complaint. Sorry you had to put up with that… but online retailers seem to have their heads around the fact that they work for you. I have heard only good things about KP customer service and experienced it a couple of times myself.
Good luck dealing with this *****.
WOW…I am still stuck on the first part that they charged your card two more times with out your authorization!! After that, the bad behavior of the owner isn’t surprising…
I would never go back, either, and I would make sure my friends who might shop there would know about it too. Of course, telling the owner why is mandatory.
What I don’t get, is why would a LYS owner have such a bad attitude? I mean, surrounded by yarn? Isn’t that a fantasy for each of us??? :lol:
It takes about 3-5 business days (doesn’t include weekends) for a credit to show up on your statement. It’s not whoever does the credit, it’s the banks/CC companies. They’re very quick to post the charges, but they take their time posting the credits…
I’ve become much more intolerant of rude behaviour in my ‘old’ age also.
I’ve learned the most effective way to write these type of letters is to make sure you have documentation to back up the story. Take screen shots of your bank statement, print it, then black out the personal information. Make copies of the receipt you do have, again blacking out the personal stuff. Then make copies of these, and send THOSE copies along with your letter. Why this way? So you have exact copies of what you send her.
Have someone else read the letter before you send it to make sure you’re not saying something slanderous or unprofessional - and to catch your spelling/grammar errors. The best way to get someone’s attention in this situation is be professional, state the facts, what you’ve had to do so far to fix the situation and let them know at this time you’re not interesting in returning to the store or recommending them to anyone. You might give kudos to the nice employee, as this will show your intention to be helping this business owner by giving an honest critique.
I learned in a marketing class, people will generally broadcast their bad experiences to friends more often than their good experiences. The old axiom was bad = 7 retellings and good = 3 retellings. Of course, that was in the stone ages :teehee: before computers!
I would definitely get in touch with your bank and let them know what happened. Allowing charges to be processed without your authorization is a HUGE no-no. Can we say illegal? Try to find out what bank she was using also and inform them too! The total bill for a yarn purchase may not be very much to the bank, however it’s still illegal! If your bank isn’t willing to take some corrective action, I’d look at changing banks. That’s scary, they are that careless with your money.
Also when calling the bank, don’t just settle for talking to the first person on the line, or a teller at the window. I’d insist on speaking to the manager, even if it takes take to set up an appointment. Be polite, be firm, but let them know they did wrong!
Please let us know how this works out for you, too. I really like to hear about people standing their ground and making other people do the right thing when they are wrong.
Yes they are very quick to take your money and very slow to give it back. But it can be credited back faster than most places do it.
I would protest the other charges for sure, you signed the charge slip in the store, it is fraud for them to charge the card again after you left the store, no matter if she called and left you a message or not, that is not an authorization from you to charge your card again.
I’ll have my husband look over the letter before I send it. He used to be a manager at a small law firm in Manhattan. I’ve already printed out the page of the bank statement that shows the three charges (did that last night). I won’t actually send the letter until I get the copies of the receipts that she promised. I want to see what (if anything) else she has to say. I’m not holding my breath for an apology, though!
And I’m planning on making a trip to the bank to discuss this with them…the bank VP knows me (& the husband), and has told us that if we ever need assistance with anything, to let him know. Maybe he can tell me if the credit is actually there before it posts.
As someone who works in a bank, let me just point out that we don’t know if the bank did anything wrong. If the LYS probably neglected to mention that the charge that was rejected was for a customer that was not present. Banks don’t get the signed slips. I would imagine that the LYS owner said something like, “I have a customer here that is making two purchases for the same dollar amount, but your system is rejecting it.”
Of course, if the bank doesn’t help out at all, I might begin looking for a new bank.
Aw, very unfortunate experience. We’ve all had our share, I reckon! I do encourage you to indeed write a letter…she may have NO CLUE as to how she comes across. Then again, she might not care! I recently had my own bad LYS experience which was so bad (and so ridiculous) that it prompted me to write my first “slap upside the head” letter…it was very carefully worded, very polite but definitely drove the point home. I got no response LOL! But I tried!
:waving::waving:
I recently had my own bad LYS experience which was so bad (and so ridiculous) that it prompted me to write my first “slap upside the head” letter…it was very carefully worded, very polite but definitely drove the point home. I got no response LOL! But I tried!