Just saw this thread, thought I'd add my two cents in case anyone comes across it in the future.
Basically, worst online ordering experience ever. After spending hundreds of dollars at this yarn company (GSC Tekstil, which owns Yarn Paradise, ICE Yarns, and KUKA Yarns) in less than 6 months, they sent me the wrong item and refused to fix it. NEVER ordering from them again and I strongly recommend against anyone else ordering from them.
I recorded all the gory details, if you're interested, on my blog.