I am on the east side of Cleveland. I am near and have been to:
FinePoints (shaker heights)... very good selection. customer service not so great.
Cast on Cafe (willoughby)... ok selection. excellent customer service
Knitting Room (chagrin blvd)... pretty good selection. not so great service. store is way too dark.
Knitting on the Square (chardon) nice selection, good service
Studio Knit (medina)... new store, store is very beautiful, nice selection. very friendly service.
Edie's Knit shop (aurora) nice selection, nice service
Susan's Yarns (cleveland heights) lots of acrylics. i have heard good things about their customer service.
River colors studio (lakewood) nice selection, haven't had much contact with customer service, but no problems either.
Sheep in a Heep (lakewood) i have never seen this store open.
Knitting Garden (westlake) nice selection. lots of blue sky alpaca yarns. nice service.