I don't know...I had a semi-bad experience with them. It's a very long story, so I'll try to condense it. I ordered 3 skeins of Lady Godiva (about $90 total), and wanted to exchange it for a different color. Called them, was told it was fine. Sent it back to them via UPS to the address that was on the packing slip.
3 weeks went by, and no response. I called, left messages, wrote emails. Nothing. This really pissed me off. So finally I got ahold of Sue, who told me she knew nothing of it, never received it, never authorized a return. Of course, by that point I was freaking out. $100 worth of yarn gone. And she wan't very nice about the whole thing either. But after a little big, she softened and helped me track it down. Turns out the address on the packing slip was an old address at their PREVIOUS location (gee, thanks for letting me know) and when UPS couldn't find them, they shipped the package back to me. I haven't received it yet.
In Little Knits defense, they are going to ship the correct color back to me with free shipping. But I will probably not be ordering from them again any time soon.