My mom made me a present for the New Year and i ordered some things from getknitted.com. First of all, they never answered my e-mail about checking out on their site, since Israel wasn't listed there. Eventually, i made the intl call and ordered over the phone. They said that hotmail.com e-mails are filtered. So i gave them a gmail.com and specifically requested to let me know when the package shipped and again - nothing. I e-mail them and finally get an answer that it was actually mailed the next day - Dec. 14th. and i should expect it in 2 weeks. Until now i haven't received it (and i checked with my post office - now package from England for the last month). It had some KnitPicks Options extra tips, some Options cables and the most important - 2 skeins of MMMMalabrigo laceweight! I wrote to them 6! days ago, asking what's up and still - no answer! I wrote to them again now. I can't understand - what's so hard in answering the mail? They are a big, respectable store, so i'm disappointed. I wanted to be their regular with KnitPicks stuff...And of course they already charged my mom's credit card.