most likely what happend is this:
some person thought to boost the beta-site a bit, and maybe was hoping things would work well. That's why the sale.
Then things did not work well or were not finalized.
So an automated computer email was sent to you. Try again and you will get the very same text.
My favorit bad customer care was buying a pool table for my dad. Yes, a full size one for the basement!
I had bit on ebay (so they must expect SOMEONE to buy and be there, right?) I got a confirmation (very short)
I was patient for like a week or two - big item, you know, may take a few days.
Then I wrote an email. The answer: "Sorry, we are on vacation until the end of November. Your email will be deleted by the system. Please write again in December."
I was p***ed and wrote again in Dec. (that was 3 weeks or so, no short time).
I got the SAME mail on the 1st of Dec just now it said: "Sorry, we are on vacation until the end of November. Your email will be deleted by the system. Please write again after December 15th."
and that game once over.
well, no phone number, an address pretty far across the state and ebay could just shrug either.
The table DID get there, is awesome to play on,
but going on vacation after you do business? Going for at least 3 weeks, then extend by 2 on the same day you should be back (someone must have made that change, you know?) And not being reachable at all?
The worst was this "your email gets deleted, we do not care, if you really want to talk, do all the efford again and remember the time and type it all again. Oh, and if you shohuld decide to just annoy us with more mail, we will just delete more...."
I would not buy from the place again - but I do not need another pool table, either.