They are my favorite!
And the other day, I ordered a DVD for Top-Down knitting...and like a total dummy...I clicked PAY and then it dawned on me...I had somehow put 2 copies in my shopping cart, for a total of about $49! ACK! So within seconds, I emailed IK, and told them about my dilemma.
Within 24 hrs I received a reply that all is well. They made the change, and only 1 DVD was charged, and shipped.
And I had the DVD within a few days!
Great Customer Service, very attentive!